SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Makeup Level (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Hand brushes😍I will be full of clothes, I am sweet after decilka, I will not erase the pile, I will simply do it! I do not think rajuu brothers🙌🏻Products for dry products❤️ The next to the seller for shvidka and delivery😍
Super good quality
It is a thirst for very beautiful brushes I loved
Good product, wait for kings to taste, looks good quality.
Very nice very good economic I love them super super super well I recommend it a lot!!!!!!!!!!!!
Sent very quickly. It took only 7 days. The quality is good. The product is just how they diescribe it
The brushes seem to me the only thing that there is no very useful instructions for beginners to explain what each brush is for. Have the outfit in time but my look not bad at all.
I order 2 times This time one of the brushes is not clear in what, as if it was used, it is not pleasant
The truth is that it is an excellent product I loved the brushes is well packaged, I recommend it with a closed eye
I received it in well condition.. The quality of the brush is amazing... I really loved it and it's cheap for 40 makeup brushes. arrived fast
Kistochki nepoghani, I recommend kistochki with a set with a pile
One word. Perfect!! Absolutely love it. The quality is really good. And it also came 2 weeks earlier. Thank you so much. I 100% recommend it.
Very cool
Not the first and not the last order, these brushes are worth the price! I would definitely recommend to anyone who is thinking about buying
I'm in love. It is as is what the image offers you.❤️
These brushes are beautiful. I love them. shipping was fast. I recommend 100%
Looks good
The pieces came packed in a shabby box, and the leatherette of the Bula was packed up, and the deyayuth of the stabyss. Super accessories🤍
I just did the unboxing. I ordered the kit of 25 and it comes complete, the quality of the hair and the brush in its total feel good in each model. I hope the period of life is good.
Arrived super fast in less than 20 days and the material super well
For 9 days before Warsaw dikhli) mʼyakyi, ale deyaki divni, I don't know for what the truth
They are super cute and look good quality. They arrived much earlier😊
Excellent brushes😍Easy to clean up to White✨I love them
Brushes are super, let's see how they will be used
Perfect, excellent quality of original, soft and durable, very good purchase